Customer Service

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Site Selection

A genuine focus on customer service begins with assisting in the home site selection most appropriate for a client’s dream home and continues in the form of prompt, efficient, courteous service calls well after the construction process has been completed. We are pleased to describe our total commitment to customer service and satisfaction. We offer “concierge level” services at every stage of the home building process. With our unequaled experiences in building the very finest and most unique residences, we are able to advise our clients regarding the compatibility of a potential home site and the residence they desire to build. While we do not provide real estate brokerage services, we work with our clients and their Realtors to assure a seamless transition from home site selection to finished residence.


In our long and successful history of building the finest custom single family residences, we have established excellent working relationships with several of the most highly regarded architects practicing in this area. This enables our professionals to be of particular assistance to our clients in the important area of value engineering. While we do not endorse specific architects, believing that this is the special province of our clients, we currently are, or have, worked with the following professionals:
Barany Schmitt Summers Weaver & Partners, Inc.
Steven J. Brisson, AIA Architect
Andrea Clarke Brown Architects P.A.
David Poorman Architect, LLC
AVApearson Jerry DeGennaro, AIA PA Architect
Dyehouse Comeriato, Architect
Fergis & Selck, Architect
Geshay Associates, Inc.
Humphrey & Rosal, Architects
C. Matt Joyner, PA
Mark J. Leonardi, Architect
McWard Architects, Inc., PA
Dwight Oakley, Architect
Kukk Architecture & Design, P.A.
Herscoe Hajjar Architects, Inc.

Plan Approval and Permitting

In our more than five decades, we have developed long-standing relationships, and a depth of experience, in working with City and County governments. We use these invaluable assets in cooperation with our clients and their architects, engineers, and attorneys to minimize the time involved in the permitting and plan approval process. Development in Florida, including the construction of single family residences – particularly along the coastline, is among the most stringently regulated in the nation. The process of complying with the combined regulations of the State of Florida, Collier County, and the City of Naples is extremely challenging. We are called upon often to consult with and assist property owners in this process. Our experience in dealing with local government professionals is another example of how our intense focus on customer service creates value and a positive experience for our clients.


AVAwooddetailThe construction of an exceptionally fine custom residence begins with a reputation for the highest quality, skill, and sensitivity to the client’s unique tastes and individual lifestyle. It requires long-standing relationships with the most reliable and competent tradesmen and subcontractors. Most importantly, it includes using only the finest products and materials in coordination with the skilled services of the finest craftsmen.

Exterior Touches

No less important to the creation of an exceptional custom residence are those special features that help to define the owner’s individuality and unique tastes. While we are not landscape architects, we do work closely with landscape professionals throughout the entire process of designing and constructing a superb, one of a kind residence. We are happy to share our wealth of experience with our clients. One of the key elements in this is the integration of landscaping and exterior lighting during the initial phases of the building process in order to accomplish an exquisite final exterior.

Follow Up

Our relationship with our clients does not end with the completion of construction or the issuance of the certificate of occupancy. We are enormously proud of our reputation for our continuing customer service long after our clients have settled into their custom home. The same craftsmanship and attention to detail is repeated in the follow-up process. Our mission is to build only the very finest custom residences by combining unparalleled customer service with uncompromising attention to every detail. This includes establishing long-standing relationships, not only with our subcontractors and suppliers, but most especially with our clients.

Special Projects

before-after-avaBecause our staff includes the finest craftsmen and most skilled artisans, we often are asked to apply these talents to the expansion or modernization of existing homes in Port Royal or other exclusive communities.Over the years, we have developed a division within our company specifically to address these changes. We invest the same exacting efforts, attention to detail, and customer service in each special project.